Once you successfully complete your Orders Online, we will schedule your order for delivery.
How Delivery Works?-
Step 1- As soon as we receive your order, your order becomes under process and we start preparing your order. Please ensure you have given us the best contact number so that we can process your order as soon as possible. If you do not answer our call, we do not process your orders until we establish contact with you.
Step 2- Once orders are processed, our logistic will initiate an SMS to your registered email address for your order invoice. Then you will get a call from our logistic team to schedule your delivery.
You have an option to call our delivery team ( email us at [email protected] or call us at 04 554 4023 )
to schedule your delivery.
Step 3- As per your confirmed delivery schedule, we will attempt to deliver your orders.
Karakoy Gourmet will take great care to ensure that you receive all purchased items in perfect condition and in a timely manner with no faulty orders.
In some instances even if the orders are placed before 5.pm, It may take an extra day to deliver your orders,
depending on the circumstances that may arise while processing your orders.
In these instances, we will ensure to make all the efforts to contact you and notify about any delays
either via phone call or email.
At Karakoy Gourmet, we understand the importance of ‘On-Time’ delivery, so please notify us either by
telephone or email if you do not receive your goods within a reasonable time.
Products in Karakoy Gourmet are readily available for sale as long as they are on stock. Any buyer shall be
notified through e-mail or by phone for orders which cannot be fulfilled.
Karakoy Gourmet imports almost all its products from Turkey, and returns are restricted. Karakoy Gourmet will provide a full credit for any food or supermarket product that is damaged or unusable because of the shipping and handling conditions. All claims must be made to our customer service department within five days of delivery. You cannot claim the items that you do not like in package shape or taste. Selections must be in original packaging, intact and unopened. We do not accept returns on perishable items. For non-grocery products please keep all original packing materials and documentation.
Please note that delivery charges are NOT refundable unless Karakoy Gourmet makes an error in delivering your order or an item is found to be defective (excluding perishable items). Special orders cannot be returned unless they’re found to be defective. In the event of out of stock, the customer may request different item(s), equal or lesser value. A note stating the nature of defect must accompany items returned for defects.